The term “white glove” has long been associated with peak service. It’s a term used when clients are given meticulous care and attention — and is often used to help advertise something as a “luxury” service.
So, it shouldn’t be much of a surprise that we’ve come to see white glove service advertised for everything from restaurants to mattress deliveries.
But for enterprise buyers, the need for white glove service goes well beyond a single transaction — especially when choosing an EOR (employer of record) or AOR (agent of record). By understanding what white glove service looks like in these staffing scenarios, enterprise buyers can select a partner with confidence.
Understanding the White Glove Mindset
First, it’s important to understand that regardless of industry, white glove is a mindset above all else. There is no one-size-fits-all approach to defining a B2B service as white glove, because each service caters to different needs and provides unique solutions to its clients.
Writing on white glove customer service, a report from McKinsey helps encapsulate this mindset: “The next horizon is for customer service to be completely customized to each individual […] Characterized by attention to detail, convenience, speed, and emotional fulfillment, this high standard of service offers solutions, products, and services that are tailored to each customer’s specific and unique needs. It is central to a customer-first mindset and made possible by the availability of data and advanced analytics to track a customer’s individual journey in real time.”
The same can be said of EOR and AOR partners that serve enterprise-level organizations. Regardless of the specifics, the end goal is to provide a high level of service that meets the unique needs of each organization.
High-Level of Quality for EOR Essentials
EOR and AOR partners serve as the legal employer of an individual for tax purposes. AOR partners primarily focus on independent contractors and 1099 workers, while EOR partners focus on contingent workers and temporary workers who have W2 status. Some provide both EOR and AOR service. Since many businesses use both independent contractors and W2 workers, proper classification is of the utmost importance to avoid fines and penalties.
Needless to say, white glove service begins by ensuring a superior level of quality for this core aspect of worker classification. Compliance is the biggest risk of doing business, with regulatory entities often cracking down swiftly on compliance issues, modern talent pools made up of various types of workers and client/vendor setup requirements requiring complete adherence to compliance standards.
In an increasingly globalized world, enterprise businesses don’t just need to keep track of varying regulations between different states. Those that work with international talent must also keep up to date on changing compliance law in foreign countries.
All of this can be overwhelming to manage. White glove EOR and AOR service ensures that enterprise buyers remain fully compliant no matter where they operate or who they work with. They continually monitor the shifting legal landscape and make changes as needed to uphold regulatory standards. An in-depth understanding of employment laws and the ability to cater solutions based on a company’s operating needs ensures full compliance, even in seemingly complex situations.
In this case, white glove service means not having to worry about running afoul of employment regulations. Enterprise buyers can hire all types of workers, be they W2s or 1099s.
Going Beyond the Basics
Of course, with white glove service long being associated with luxury experiences, it is only fitting that white glove-level EOR or AOR partners will do more than simply ensure that workers are classified properly for tax purposes. They assume all responsibilities and liabilities associated with traditional employers.
This means taking responsibility for common Human Resources tasks like administering benefits and managing holiday time, sick leave and vacation requests. The EOR or AOR partner provides and sponsors benefits such as PTO eligibility and copays on health insurance premiums for all eligible employees.
White glove service also ensures fully compliant screening measures for onboarding workers, timely onboarding that allows new hires to get to work quickly and accurate payroll processing with upfront funding that allows enterprise businesses to pay workers without having to worry about their own cash flow.
With an EOR or AOR partner managing all HR-related tasks, business owners can focus on delivering a positive working environment that strengthens their employer brand and improves productivity and retention. With these forces combined, enterprises can deliver an attractive work environment that is appealing to top talent.
As with other white glove services, high-quality EOR and AOR partners will adapt these aspects of their work to the unique needs of each client. This could include adaptations for different industries, for different types of teams or for different sizes of companies. After all, the needs of a large creative and marketing firm that uses both full-time workers and contingent talent will be quite different than those of a small insurance and mortgage company that exclusively uses independent contractors.
Adaptation and customization are ultimately key to delivering the personalized white glove experience that today’s enterprise buyers need to move forward with confidence.
Get White Glove Service From myBasePay
The right EOR or AOR partner can make all the difference for your staffing and HR operations. Not only will a service-obsessed partner keep you fully compliant with all applicable regulations, but they will also provide end-to-end solutions for key concerns like payroll, benefits administration, claims management and more.
That’s exactly what you get with myBasePay and our turnkey EOR services. With myBasePay, enterprise buyers have a dependable partner that brings a true sense of urgency to addressing your company’s employment concerns. myBasePay offers partnership guidance and in-house practical expertise, all backed by an ownership culture that is dedicated to becoming a true success partner for your business.
While EOR and AOR services may not be what comes to mind when you think of “white glove,” that is indeed what you can enjoy when you partner with the world-class, customer-obsessed team at myBasePay. Dedicated solutions specific to your organization will let you compete in an ever-changing (and highly competitive) market.
Author: Cesar Jimenez, myBasePay CEO
Cesar A. Jimenez is an entrepreneur, investor, and military veteran with over 25 years of staffing industry expertise successfully leading technology staffing organizations. His expertise in the IT industry allows him to use his experience as a thought leader for talent acquisition, staffing, IT, and recruitment technologies with a passion for contingent workforce solutions. Cesar has held various leadership roles for both a global staffing organization and technology solutions companies. This expertise has enabled him to develop alternative workforce models that provide the agility for organizations to be competitive in today’s marketplace. In his spare time, he enjoys spending time with hisfamily, working out, and coaching high school baseball players.